Summary
In two studies, we examined how what employees expect of their leaders changed between before and after COVID-19, and whether the leadership revealed in this way is related to employees’ resilience.
Study 1 used structural topic modeling to analyse open-ended responses to employee surveys that Company A, which operates businesses such as tourism and services, conducted in late January to early February 2020 (first wave, about 552 people) and in late March (second wave, about 1,157 people). Before the pandemic was declared, expectations about intrinsic and extrinsic rewards and a horizontal organizational culture stood out; afterwards, demands for psychological safety, frequent communication, and the presentation of a future direction grew.
Study 2 treated these characteristics as transformational leadership and tested hypotheses with survey data from 488 people. Transformational leadership was positively related to resilience, and affective commitment partially mediated this relationship. It is a People Analytics case in which the leadership needed in a crisis was identified inductively from in-company text data.
Citation
이중학, 김성준, 채충일 (2021). 텍스트 마이닝(text-mining)을 활용한 COVID-19 시대의 위기 리더십 분석 및 제안: People Analytics 사례. 기업경영연구, 28(6), 15–34. https://doi.org/10.21052/KCMR.2021.28.6.02
Indexed in: KCI
Citation
@online{2021,
author = {},
title = {텍스트 {마이닝(text-mining)을} {활용한} {COVID-19} {시대의}
{위기} {리더십} {분석} {및} {제안:} {People} {Analytics} {사례}},
date = {2021-12-31},
url = {https://chadchae.github.io/posts_publication/2021-12-31-covid19-crisis-leadership-text-mining/covid19-crisis-leadership-text-mining.html},
langid = {en}
}